Privacy Policy

At AirWatt Home Performance, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have. We are committed to protecting your personal data and being transparent about how it is handled.

Information We Collect

We collect information you provide directly to us when you request services, schedule appointments, or communicate with our team. This may include:

• Contact information: Name, phone number, email address, and mailing/service address
• Service details: HVAC system information, equipment history, maintenance plans, service notes, and property access instructions
• Payment information: Billing address, invoice history, and payment method details (processed securely through our payment provider — we do not store full card numbers)
• Communications: Records of phone calls, text messages, emails, and in-app messages related to your service
• Property data: Energy audit results, diagnostic readings, photos of equipment or work areas, and inspection reports

How We Use Your Information

We use the information we collect to:

• Schedule and perform HVAC services, energy audits, and maintenance visits
• Communicate with you about appointments, service reminders, and follow-ups
• Process payments and manage billing
• Maintain service records and equipment history for your property
• Send maintenance plan reminders and renewal notices
• Respond to your questions and provide customer support
• Improve our services, website, and customer experience

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in these limited circumstances:

• Service partners: With trusted subcontractors or equipment suppliers who help complete your service (only what is necessary to perform the work)
• Payment processors: With our payment processing provider to handle transactions securely
• Legal compliance: When required by law, court order, or to protect our rights, safety, or property
• Business transfer: In connection with a merger, acquisition, or sale of assets (we would notify you before any transfer)

Online Service Requests

Our website embeds a Housecall Pro lead form. When you submit that form, Housecall Pro processes your contact information and service details and makes them available to AirWatt so we can respond to your request. The form displays its own terms, privacy information and text-message consent choices. Loading the form also connects your browser to Housecall Pro and its supporting services. You may contact us by phone or email instead.

Data Retention

We retain your service records and customer information for as long as you are an active customer and for a reasonable period thereafter to support future service needs, warranty claims, and legal compliance. You may request deletion of your data at any time (see Your Rights below).

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience, analyze traffic, and remember preferences. We do not use cookies for targeted advertising. You can control cookies through your browser settings, but disabling them may affect website functionality.

Data Security

We implement reasonable technical and organizational safeguards to protect your personal information, including encrypted data transmission, secure access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Ask us to fix inaccurate or incomplete information
• Delete: Request that we delete your personal data (subject to legal retention requirements)
• Opt out: Unsubscribe from marketing or reminder communications at any time
• Data portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at support@airwattusa.com or call (828) 352-2498.

Children's Privacy

Our services are directed to homeowners and property owners. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us and we will promptly delete it.

Third-Party Links

Our website may contain links to third-party websites (such as social media pages or partner sites). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, if appropriate, notify you directly. We encourage you to review this page periodically.